DELIVERIES

All online orders are processed Monday – Friday and are usually sent out within 48 hours.

We use Fastway as our main method of shipping and can deliver to all places that Fastway delivers to, for areas outside this we use Australia Post.

As per Fastway estimated delivery times, once your order has been dispatched, you can expect your order to arrive in:

1 – 6 Days for Fastway 

2 - 7 Days for Australia Post

All orders receive tracking numbers, so if your delivery is taking longer than expected please contact us @ hello@nakedsyrups.com.au to follow up.

Unfortunately, we take no responsibility for the non-delivery of orders once the order has been dispatched, however we will assist you in tracking it down.

RETURNS

If you’re not satisfied or want some advice on how to get the best from our products please contact us @ hello@nakedsyrups.com.au Returns can be made within 7 days of purchase date for unopened, faulty items for exchange only.

Refunds are not available for change of mind. For any faulty product please contact us to organise replacement.

All returns are to be sent to Naked Syrups PO Box 654, Hoxton Park NSW 2170. Returning items freight is to be paid by the buyer back to the seller and for the replacement items unless faulty.